Bigcommerce is a leading ecommerce software platform that provides startups and established companies with everything they need to start and grow their online store. Bigcommerce is a robust platform with easy-to-use interface and advanced built-in features.
If you are looking for an all-in-one ecommerce software platform, then you should consider Bigcommerce as it may be a great fit for your new or expanding online store.
This Bigcommerce review (2017 update) will help you make up your mind whether or not you should buy ecommerce software from Bigcommerce.
Try Bigcommerce for free for 15 days, no credit card is required. Bigcommerce’s cheapest ecommerce software plan is 29.95 per month.
Since its establishment in 2009, BigCommerce has become one of the fastest growing businesses in the ecommerce software market.
At the time of this writing, the company has claimed that more than 90,000 online stores in 65 countries use their ecommerce software platform. Their clients range from startups setting up new online stores to high profile companies.
Bigcommerce was founded by Eddie Machaalani and Mitchell Harper and the company supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.
Since its establishment in 2009, BigCommerce has become one of the fastest growing businesses in the ecommerce software market. At the time of this writing, the company has claimed that more than 90,000 online stores in 65 countries use their shopping cart. Their clients range from startups setting up new online stores to high profile companies such as Toyota and Martha Stewart.
With such a large following, it’s only natural to want to know why many online storeowners choose BigCommerce as their preferred shopping cart of choice. If you’re in the market for a reliable ecommerce software solution, then take a few minutes to read this BigCommerce review to get the full details.
Add-ons and Integration
There are many third party apps on the market designed to integrate with BigCommerce. These add-ons increase functionality to turn any e-store into a fully-fledged online store management system.
You can find more than 200 add-ons on the BigCommerce app section. Depending on the added functionality you’re looking for, you have the choice of integrating your online store with third party apps for things like marketing and conversion management, shipping fulfillment, tax calculations, tracking web analytics, ERP (Enterprise Resource Planning), accounting, CRM (customer relationship management), and more.
With BigCommerce as your online store’s checkout app, customers will have the freedom of choice when it comes to payment options. This ecommerce software integrates with up to 38 payment gateways. When online shoppers visit your store, they will have the option of paying with trusted payment processors such as PayPal Express Checkout, Stripe, Authorize.net Google Checkout, and 2Checkout.
It’s also possible to accept in-store payments with Square at your brick-and-motor store’s point of sale terminal. Both online and in-store payments will be automatically synced in the cloud, saving you time and effort while streamlining your payment processes.
In addition, BigCommerce checkout offers support for credit card payments. This platform is PCI DSS compliant and has a 256-bit SSL encryption. The SSL certificate is shared with the standard plan while higher packages provide a dedicated encryption for your entire online store.
Templates and Design
Whether you’re a tech savvy web designer or someone who lacks the skills to write code for your online store, BigCommerce offers suitable design features for everyone. Unskilled online merchants don’t have to work on any coding when creating their web stores since there are hundreds of templates from which to choose.
You can create your online store in minutes using the drag-and-drop capabilities. In early 2016, BigCommerce will be rolling out 80 brand new responsive themes too. These templates will allow you to design stunning storefronts that engage shoppers on any device.
The best part is that the set-up wizard will show you previews of your chosen template on PC or smartphone, helping you visualize your storefront and make tweaks and changes as needed.
If you’re a skilled web designer or thinking of hiring a professional to custom-build your online store, BigCommerce offers a full HTML editor. It also offers full access to raw CSS files for those who want to do even more in-depth custom layout edits. The WYSIWYG editor clearly shows how your text will look, including font type, color and size.
Just like many top ecommerce shopping carts, BigCommerce offers several ways to market your online store. Some of the marketing methods on offer come at an additional cost while others are free.
The built-in blogging function allows you to blog easily without having to buy a premium content management system. The administration panel gives full access to metadata, header tags, titles, and URLs so that you can customize your blog and information pages to make them SEO-friendly.
Built-in coupons and discounting features help to motivate buyers. You can also pamper shoppers with daily deals and other special offers to encourage purchases. Buyers can shop for others using gift certificates as well.
BigCommerce offers product review tools, which will help to promote your website when buyers have a good shopping experience and leave positive feedback.
Another great marketing tool that BigCommerce offers is the live chat support for all plans. This means that shoppers will be able to contact your sales team while shopping online. The live chat feature is not found in many ecommerce solutions, even those receiving high ratings, which places BigCommerce one-step ahead of the competition.
Email marketing has become a vital facet in the ecommerce world and BigCommerce offers online merchants the chance to integrate their stores with powerful email marketing platforms such as MailChimp, HubSpot, iContact and Constant Contact. These tools can be used to build smart customer lists.
You’ll be able to segment email lists based on purchase history, customer location, order total and more. Email broadcasting capabilities will allow online merchants to send targeted messages, newsletters, and even cart abandonment notifications to avoid lost sales.
Lastly, BigCommerce makes it easy to market your brand on social media. Simply add “Buy Now” buttons on Pinterest, Facebook, and Twitter to turn social browning into online buying.
SKU and Inventory Management
Managing inventory with BigCommerce is an easy process. With the product upload options, you can present customers with hundreds of options based on size, color, material, and more. Each item also comes with its own SKU, price, and image.
BigCommerce imposes no limits on bandwidth or the number of products you can upload. This makes it the perfect ecommerce platform for businesses that intend to maintain a massive product catalogue.
Help and Support
When it comes to help and support, BigCommerce has surpassed most ecommerce software providers. Apart from offering live chat, email, and phone support, the company provides extensive online resources to help users learn more about their platform.
There’s a ton of information about the software on the company’s community forum, social media pages, YouTube channel, knowledge base, and online resource center.
BigCommerce hosts webinars on occasion for those interested in learning best practices for running an online store. They even have a design guide for developers and a service status section that informs online merchants of server/service issues if BigCommerce anticipates any downtime.
So is Bigcommerce any good? Let’s take a look at some of the pros and cons to expect should you choose to invest in this e-commerce platform.
» Convenient single page checkout process.
» Compatible with dozens of payment options.
» No transaction fees.
» Extensive customer support channels.
» Simple to use interface.
» Unlimited storage, bandwidth and product additions across all plans.
» Mobile-friendly design themes with full control over CSS/HTML.
» PCI DSS certified ecommerce platform with encrypted checkout.
» Comprehensive marketing features such as built-in blogging, SEO capacities, email marketing and special offer campaigns.
» Generous 15-day free trial period.
» No built-in newsletter feature (although this feature can be enabled through add-ons).
» You need to know HTML or CSS in order to customize BigCommerce templates.
» A few people have complained about poor customer service and lack of 24-hour support on Sundays.
BigCommerce is not without a few drawbacks as listed above. Nevertheless, it has earned a spot as a top contender in the over-crowded shopping cart scene. The company’s plans are very reasonably priced for the new/small online retailer yet scalable enough to serve the needs of a fast-growing business.
Best of all, this ecommerce software provides everything you need to manage an e-store. It even goes the extra mile in providing additional support and information through its knowledgebase for making your online business a success.
Bigcommerce frequently asked questions
Is Bigcommerce the right ecommerce solution for your online store? The following Q&A below will help answer some of the most common questions.
Who is Bigcommerce designed for?
Bigcommerce’s services are ideal for any type of e-commerce/e-retail store be it a freelance, large, mid-sized, small, or startup business. The usability of Bigcommerce makes it a good fit for retailers of all experience levels.
What does Bigcommerce offer?
Bigcommerce is a cloud-based e-commerce platform that offers a nice set of online store management features (online payment methods, analytics, order fulfillment, etc.) as well as content management features, and hosting and security services for your online store.
Is Bigcommerce PCI compliant?
Yes, Bigcommerce is PCI compliant meaning that you can rely on the company to keep the transactions of your online store safe and secure.
What is the plan upgrade policy of Bigcommerce?
With Bigcommerce, you’ll be automatically upgraded to the next plan if the sum of the sales volume you have processed over the last 12 months surpasses the set limit of your current plan.
Does Bigcommerce provide its clients with more than one payment method?
Yes. In fact, Bigcommerce integrates with the best payment methods in the market including several versions of PayPal (PayPal Express Checkout, PayPal powered by Braintree, and PayPal Website payments Pro), Cybersource, Authorize.net, QuickBooks online, among others.
Will my already established online store come to a halt when I migrate to Bigcommerce?
No. You will be able to continue running your online store and making sale during the entire migration process.
How can I access help when needed?
Bigcommerce offers 24-hour phone support along with live chat and email support. Clients of the Enterprise plan are given priority support where they have exclusive access to the senior most technical support members of Bigcommerce.
What exactly is Bigcommerce consulting?
This is a service that allows customers to consult with experts on a wide range of e-commerce related topics. The service is free and only available to Enterprise customers.
Do Bigcommerce plans include a free trial?
Yes, there is a 15-day free trial on offer.
How easy is it to edit and customize Bigcommerce templates?
You can easily edit and customize themes using the Style Editor – the built-in WYSIWYG editor to customize Bigcommerce themes with no coding needed. More advanced users can access and edit HTML and CSS to customize your online store design.
What are the best alternatives to Bigcommerce?
All ecommerce software solutions have their advantages and disadvantages, Bigcommerce is no different. Best alternatives to Bigcommerce are Shopify, Volusion, 3dcart, 1ShoppingCart and CoreCommerce.
Bigcommerce plans & prices
Bigcommerce offers a range of monthly priced plans, suitable for startups and small businesses wanting to start an online store, all the way up to professional plans aimed at existing and established retailers wanting to expand online. For latest and most up to date prices visit Bigcommerce’s website.
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Best Bigcommerce alternatives
People share their opinions about companies on Twitter each and every day. We monitor tweets about Bigcommerce and apply a sentiment analysis algorithm that classifies these tweets as positive or negative. Every review is from a real person opinion. We use this information and output an approval rating score, which is based on real people, positive and negative, opinions about Bigcommerce on Twitter
BigCommerce Reviews on Twitter
BigCommerce vs Competitor Ratings
#BIGCOMMERCE I NEED YOUR HELP! MY WEBSITE IS DOWN AND I HAVE CUSTOMER DOING CHARGEBACK!
@alroker I’m sure @BigCommerce merchants would be happy to have you come shop anytime - day or night!
It's offical, the worst markup I've ever seen is provided by @BigCommerce in one of their "responsive" themes...
Cool to see so many @BigCommerce customers on this @Forbes list of Father's Day gifts.
@BigCommerce thank you for the kind words, it's you great platform that makes it possible. :)
@Bigcommerce We WERE happy with our plan, very happy,but not happy enough for a 200% increase! :(