Site5’s slogan is hosting for serious web designers. All their plans come with unlimited bandwidth and disk space, free website migration, disaster recovery and free backups, 24/7 support, plus lots more.
Site5 offers a wide range of plans to suit all your hosting requirements. They go the extra mile in many ways and with the CEO being very hands-on in the business, you can be confident that any problems that do occur will be quickly ironed out.
Their cheapest web hosting plan is 4.95 per month. If you’re sitting on the fence about signing up, you should take advantage of their generous 30-day money-back guarantee.
Site5 was founded by Matt Lightner and Rod Armstrong in 1999. Prior to that, they had both been involved in different gaming sites. The name “Site5” has no particular meaning except that they wanted something a little different that didn’t have the word “hosting” in it.
Sadly, Matt Lightner passed away in 2011. Rod Armstrong went his own way and so, today, Ben Welch-Bolen (CEO) and Joel Brown (President) are the co-owners of Site5, one of the first hosting companies to be formed.
Site5 is a Green company with a few different initiatives. They plants trees to help offset their carbon footprint. Research is ongoing into other ways to become even greener and Renewable Energy Certificates is one such topic of research.
For the last 16 years, Site5 has been one of the steadiest and most reliable companies as far as web hosting industry is concerned. The professional and innovative approach of this company has made it the numero uno company since the year 1999 when it was established.
The company is located in California, USA but it has more than sixty personnel working round the clock to provide the best service available in the web hosting market. After 16 long years of dedicated service, site5.com has become a successful company and no boundaries are enough to stop it from providing dedicated service to a wide spread of clients around the world.
Matt Lightner and Rod Armstrong had the needed bond among themselves to kick start site5.com in the year 1999. Until the year 2007, Matt Lightner held the position of CEO while Rod Armstrong became the president. From October 2008 both the founders felt that it was high time to pass on the reigns of site5.com to Joel Brown and Ben Welch-Bolen.
Site5 has a wide variety of options as far as hosting services are concerned. It has dedicated servers and each server caters to the needs of a small group of people. This results a faster speed for customers, raising its reliability to a great height.
There is a negligible amount of downtime in regards to the quality of the servers of this company. The options provided by the company in regards to hosting vary as per the needs of the customers. Some people require dedicated hosting while others may require personal, VPS, business and reseller hosting options.
The uncompromising nature of the management has led to selecting only those team members that have a great knowledge base about server hosting as well as good communication capability.
All the support and services provided by the company are in-house and so the quality of the service provided is also very high. Most of the time, the maximum response time required by the staffs of the company is less than or equal to 6 hours.
Site5 has got servers in various countries around the world like the Netherlands, USA, Canada, Singapore, London, Brazil, India,Sydney, and Romania. They last few years record has already proved that the servers provide a 99.9% uptime.
Recently the company has increased the number of team members to more than 100 and the company is now providing 24 hours service for 365 days in a year. The head office of Site5 is now in Denver, Colorado and has both the facilities of VPS as well as Cloud hosting. The challenge for the company is not with any other company but to beat the records it has set previously.
The uniqueness of the company lies in the fact that it projects itself to be a company that has gone 100% green. The company does not believe in hiring only locals as its employees. It understands the importance of diversity and so the employees of this company are spread across the world.
Employees are allowed to work from their homes and attend to the various queries that the clients come up with. This strategy has in fact helped the company in serving global clients with absolute ease and perfection.
This strategy has also helped in maintaining a low overhead cost and the profit is directly channeled down to the customers as they are given top service at the lowest possible rates. Kudos to the management for maintaining such a great service with brilliant strategy!
It is a company that never sleeps and so their rate of growth is faster than any other hosting companies around the globe. Site5 also has kept several smart moves up their sleeves and these strategies have helped them in becoming popular.
Shared Hosting Features
The shared hosting features provided by Site5 can be divided into two definitive parts, and they are traditional shared hosting and the modern Cloud hosting.
These two types of hosting have separate category of features that make them popular among their parallel competitors.
The search for servers with reliable uptime and less traffic generally makes a person select this kind of hosting service. This kind of server costs far less than a dedicated server and so is often preferred.
» It has got a guaranteed 99.9% uptime.
» This service comes with a 30-day free trial and 45-days money back guarantee.
» It has got 3 plans to choose from; namely, Plus, Advanced and Premium.
» Migration to Site5 from any other hosting is totally free.
» Depending on the plan type the clients get 10 GB, 20 GB and 40 GB disk space.
» 100 GB, 200 GB and 500 GB bandwidth is provided based on the selected plan.
» Clients are provided with dedicated IP for all the plans.
» Backup services tag along with all the plans provided.
» Unlimited number of websites can be hosted unless it directly impacts the server performance. At that point, additional billing will be done.
Traditional Shared Hosting
This is a very cost-effective method of hosting as it costs one fifth the cost of Cloud hosting. New start-up companies can always choose this kind of hosting and later shift to Cloud hosting.
» Unlimited bandwidth is provided until the server gets negatively impacted.
» The disk space provided is also unlimited with the option of getting billed if the server gets negatively impacted.
» It has got a 30-day free trial and a money back guarantee of 45 days.
» The guaranteed uptime for this hosting is 99.9%.
» The migration to Site5 from any other hosting will cost nothing.
» The three available plans are Hostbasic, Hostpro and Hostpro + Turbo.
» Hostbasic comes with the option of uploading one website while the other two plans allow the hosting of unlimited websites.
» Choosing the server nearest to the customer’s location will give an increased speed.
» Hostpro and Hostpro +Turbo come with the added advantage of dedicated IP.
Virtual Private Server (VPS) Hosting
VPS hosting is a more sophisticated and costly hosting than shared hosting. It has got 3 plans in it and they are Un-managed, Managed and Cloud hosting. It is obvious that the features and price will vary with each of the hosting plans.
Some of the common features available in all the three plans are:
» The guaranteed 99.9% uptime
» Root access to all the clients.
» It also has got a 15-day guaranteed money back policy for all users.
» All the three hosting plans have 11 levels of service availability.
» It also has got RAID 10 storage capability.
» Customers are provided with XenServer based VPS technology.
» Clients are also given the added advantage of 100% dedicated resource.
Reseller Hosting Features
This is a hosting type for those individuals that are thinking about opening their own hosting company. The reseller packages come with all the features mentioned above along with some added sweeteners for better profitability of the customers.
This package also comes in two varieties and they are Regular Reseller Hosting and Cloud Reseller Hosting. The main features of both the hosting plans are discussed below for better understanding.
Regular Reseller Hosting
» The number of resold accounts is unlimited unless server is affected.
» No charges for migrating from another service provider.
» It has the added advantage of free billing software.
» This package also provides access to Control Panel/ WHM/RVSkin.
Reseller Cloud Hosting
» This hosting service has an added feature of 100% redundant hosting.
» It also has the added advantage of 100% redundant email.
» Migrating from other hosting providers is absolutely free.
» It also gives the customer the access to give his or her own client the approval for Cloud hosting.
It is a fact that Site5 has given several common and added advantages to all those customers that have patronized their hosting service. The features that are mostly common to all types of hosting options provided by Site5 include:
» Live chat support for all clients in case of any issues for 24 hours a day and 7 days a week.
» Free migration from other hosting providers to Site5 without depending on the type of plan chosen.
» It gives complete peace of mind for every client by providing a guaranteed 99.9% uptime.
» The in-house technical support provided by Site5 has helped increase the quality of the service provided.
» There is a standard money back guarantee of 45 days if the client is not satisfied with the service provided.
Uptime and performance
Site5 has never compromised on these two fronts of uptime and performance. These are the main backbone that has made this company the ultimate choice in the crowd of hosting providers. Reliability is not a new word for Site5, as the company has won several awards in the years gone by.
Site5 guarantees 99.9% uptime and it is not only a guarantee but a target that has been repeatedly achieved by the company for several years. The company is so strict and stringent about being perfect in regards to providing clients with 99.9% uptime that it has a policy of full refund within 30 days if it cannot meet the level of uptime promised. People at Site5 understand the importance of performance as several clients’ revenue is dependent on the uptime of the servers.
All servers have multiple redundancies, multiple backups and first class security in every possible way. This is essential so Site5 can keep its 99.9%/99.99% uptime promise. Site5 uses virtualized machines to store all websites. This means that if there’s a hardware failure on one server, it will be bypassed and customers will moved to a new server in real time.
Most failures cause very little downtime, However, if the hardware fails completely, that virtual machine will be moved to a spare server and will be running again in under 10 minutes. The storage system is redundant so your data is uninterrupted.
Site5 has got 20 data centers spread across the globe to provide the clients the best available speed and performance. Clients have the option to choose the data centres nearer to their revenue generating public for better business growth and faster page loading of websites. It is a fact that there is no possibility of Cloud server going down as branded and high quality servers are chosen for this very purpose.
The dedicated nature of the customer care unit belonging to Site5 has made it the best customer support available worldwide in respect to hosting service providers. The professional attitude of their dedicated customer service unit has helped overcome many obstacles faced by customers with absolute ease.
They provide support via telephone, live chat and ticket. The support number is totally toll free and in case the customer does not receive immediate help, the people of customer support will definitely get back to the customer within 6 hours to solve the issue.
The customer care representatives are mostly tech savvy people and know their job very well. For this very purpose Site5 employs efficient technicians on a permanent basis. There are a large number of technicians that take care of every issue that comes in the way of the clients.
Pros and cons
So is hosting from Site5 any good? Site5 won’t reach this level without being highly efficient in what they do. This, in no way, means that there are no areas for further development.
The management of this company is well aware of the drawbacks and they are definitely working to get rid of them. The actual fact is that the pros of Site5 often hide the few cons that might need strict attention. The definite pros and cons of Site5 are detailed below:
» A team of 60 people from different parts of the world work dedicatedly to provide the customers the support they require for 24 hours a day and 7 days a week.
» A minimum number of customers are allotted per server for faster speed.
» No chance of getting cheated as they have no hidden fees.
» 30 day free trial. You can cancel at the end with no questions asked. Then you can use the 45 day money-back guarantee after the 30 day trial if you need more time to decide.
» All hosting accounts are given Google AdWords credits.
» Free site migration is offered if you wish to bring your site from other providers to Site5.
» Domain name free for the first 12 months. Only applies to new domains, not transfers.
» Although they promise to provide quick support, sometimes they are unable to meet their own deadline.
» The unlimited service is not actually unlimited as overburdening the server may result in added billing.
As far as Site5 is concerned, it can be said that the company truly provides good hosting solutions for a cheap price. There may be some better companies but they take a bit of a hefty price for the service they provide.
This is a great hosting company for all start up companies and for everyone who wants a budget- friendly and reliable service.
They go the extra mile in many ways and with the CEO being very hands-on in the business, you can be confident that any problems that do occur will be quickly ironed out.
Site5 frequently asked questions
How fast are Site5’s servers?
Site5 uses high-quality servers and limits the number of customers on each server so they don’t overload and can maintain high speeds.
Where are Site5’s servers located?
Site5 has server locations all over the world, so you can choose one close to you, close to your users, or any location you prefer.
Do they have an uptime guarantee?
Site5 guarantees 99.9% uptime or you get your money back.
How much does it cost to switch to Site5?
Site5 has no migration fee. Switching to Site5 is easy!
Who owns Site5?
Ben Welch-Bolen is CEO and Joel Brown is President. The two men own and operate the company together.
Who can I contact if I need help?
Site5 is active on all social media and also has an active team available 24 hours a day, 7 days a week to answer all your questions and concerns.
What if I am unhappy with the service?
Site5 offers a moneyback guarantee for the first 45 days of service on shared and reseller hosting, and a 15-day guarantee for virtual servers. (But we don’t think you’ll need it!)
What other fees can I expect to pay once I have signed up?
Site5 has no hidden fees or gimmicks. Once you pay for the service, you have full access to the service you paid for.
How do I know which type of hosting is best for me?
Which service you choose will depend on the amount of traffic you expect to have, how much space you need, and other factors. The company’s sales team would be happy to help you choose the service that is right for you. You can start a live chat or request a callback.
I want to move to Site5 but it seems complicated to move my entire website.
Don’t wait! Site5 has team members who specialize in migration, so you can sit back while they do all the work of moving your files.
I have a lot of files. Is it going to be expensive to purchase that much disk space?
Definitely not! Disk space is very affordable these days and most of the company’s plans offer unlimited disk space.
What are the best alternatives to Site5?.
Site5 is a solid web hosting company, however if you are researching the best alternatvies to Site5 then you should consider Bluehost, SiteGround, DreamHost and Web Hosting Hub. They are all great entry level web hosts to consider as well.
Site5 plans & prices
Site5 web hosting plans include traditional shared and VPS hosting, as well as cloud hosting and fully manage virtual private servers. Here below is an overview of their plans and current price list. For latest and most up to date prices visit Site5’s website.
|Plan name||Diskspace||Bandwidth||Monthly price|
|Basic Shared Hosting||Unlimited||Unlimited||4.95|
|Pro Shared Hosting||Unlimited||Unlimited||8.95|
|Pro + Turbo Shared Hosting||Unlimited||Unlimited||11.95|
|Plus Cloud Hosting||10 GB||100 GB||20.00|
|Advanced Cloud Hosting||20 GB||200 GB||27.00|
|Premium Cloud Hosting||40 GB||500 GB||36.00|
|Unmanaged VPS Hosting||50 GB||800 GB||25.00|
|Cloud VPS Hosting||15 GB||600 GB||60.00|
|Managed VPS Hosting||50 GB||800 GB||55.00|
Best Site5 alternatives
Web Hosting Hub Review
People share their opinions about companies on Twitter each and every day. We monitor tweets about Site5 and apply a sentiment analysis algorithm that classifies these tweets as positive or negative. Every review is from a real person opinion. We use this information and output an approval rating score, which is based on real people, positive and negative, opinions about Site5 on Twitter
Site5 Reviews on Twitter
Site5 vs Competitor Ratings
@site5 Passionate Customer(since 2010) now not getting bad support from your support team, tickets opens since 3 days not resolved, so bad
@site5 the site has been #DownForThreeDays now. I don't even understand why? Zero comms on the ticket.
@site5 Why so high? Serious system wide problems or not enough staff?
@shootthebird @site5 Thank you. We apologize for the delay. We'll get this elevated for you.
RT @shootthebird: Ever since @enduranceintl buyout of @site5 their support has went from mediocre to one of the worst I've had the displeas…
@shootthebird @site5 Please send us a ticket number(s) so we look at your specific issues and get them fixed. We're happy to help.
@shootthebird @site5 Please send us a ticket number(s) so we look at your specific issues and get them fixed. We're happy to help.
@shootthebird @site5 We're sorry to hear that. Please send us any feedback you'd like. We're listening & always working to improve.
Ever since @enduranceintl buyout of @site5 their support has went from mediocre to one of the worst I've had the displeasure of dealing with
@site5supersam @site5 of a service reactivated without my permission, after YEARS of cancelation??????
hey @site5 it's been over 7 days since I paid and I still don't have a domain transfer for a working site. Support ticket was ignored.
@Ninja_Hosting thanks for the article, I knew about @HostGator integration with @site5 since my last renewal. Won't be another tho... #sad
@site5 What support staff? you've fired most of them? Do we not get a reduced cost if you are reducing the service?
@site5 this is happening for over a month now... sorry but your management needs re-formation and re-consideration of your values/priorities
@site5 Our hosted website has been down for over a week with no communication and no response to our ticket. How can I get help with this?
Just received response from @site5 support - a WEEK after I logged it. Been a cust for over 5 years but, as of now, you're on notice. #fail
@site5 Hi, I have an open ticket about billing DBA-311-8344, hope you could check it, b/c it's a billing error on your side
RT @GoblinWriter: Site down for over a week now. *sighs* at @site5. Sure would be nice to get a response to my ticket TOG-887-93011.
@GoblinWriter So sorry for your grief. Was wondering what happened to your site. Good luck with your ticket. GET ON THIS, @site5 !!
Site down for over a week now. *sighs* at @site5. Sure would be nice to get a response to my ticket TOG-887-93011.
RT @Swifty_Lunatic: @site5 Website once AGAIN down!!!! Do you you have amateurs running your business? 1 week uptime would be great! #looki…