SiteGround was founded by a small group of university friends in 2004. They’ve quickly become an industry leader in the web hosting space and they’re now one of the few web hosts WordPress recommends.
SiteGround is growing fast, one third of its user base are new customers. But have they grown too fast, too quickly? Should you host your site with them? Continue reading and you’ll find out if SiteGround is any good as we’ll cover everything such as.
- About SiteGround, and who started the company
- Their hosting features, pros and cons
- Hosting plans and prices
- What’s their uptime and support like?
- Can WordPress be easily installed?
- Read reviews from real users
- Plus loads more…
Find out what to expect from this web hosting provider by reading our SiteGround review (2017 update) and find out if you should sign up with them or go elsewhere for hosting.
SiteGround was founded in 2004 and has slowly but steadily become one of the best web hosting providers. With award winning customer support and numerous types of hosting options available, there’s almost nothing you could want more from a web hosting company.
With web hosting plans that are tailor made for speed and security, and come with features like free domain name, free daily backups, 24/7 support, 99.9% uptime and a 30-day money-back guarantee means that you are in safe hands with SiteGround. Their cheapest shared hosting plan is 3.95 per month.
SiteGround was founded by a small group of university friends in 2004. It has slowly but steadily become one of the best web hosting providers. They started working from their dorm rooms but today they have employed over 280 staff and the company is still expanding.
SiteGround’s data center locations are on three continents: North America, Europe and the Asia-Pacific region, with servers in London, Chicago, Singapore and Amsterdam. This allows customers to choose the closest one to where their visitors are located to get the best website speed.
Main founder and CEO Tenko Nikolov, started working as technical support at SiteGround back in 2004. Today, SiteGround hosts over 250,000 sites and 450,000 domains. They handle 2,000+ chat requests, 1,500+ tickets and 800+ phone calls per day.
SiteGround is rarely mentioned alongside the giants of web hosting. This is quite unfortunate as SiteGround is a gem when it comes to reliability and quality web hosting services. Founded in 2004, this web host operates under the mantra of “Philosophy of Handcraft”. This simply means that where other web hosts offer hosting packages with pre-set features, SiteGround aims at providing services that are specially crafted to every client’s unique set of individual needs.
The web host does this by selecting hardware, crafting server architecture, and developing custom software solutions in a way that’s innovative and specially tailored to clients’ needs. Additionally, SiteGround has made a name for itself as one of the best developers of game-changing technologies in the field of web hosting.
So, before you rush to choose one the more popular and most likely more costly web hosts, take a look at the following review. You may just be surprised at the level of quality SiteGround brings to the table.
SiteGround offers pretty much everything you would expect a web host to offer. There are several shared, VPS, and dedicated web hosting packages, as well as managed WordPress hosting plans to choose from.
Their Startup shared hosting plan features 10GB of storage, unlimited emails, allows for one website, can handle a network traffic of up to 10,000 visitors a month, and has support for web performance and security service CloudFare.
Other hosting packages above the Startup Plan come with better features including more storage (with dedicated web hosting packages 2TB diskspace being the highest), unlimited websites, a higher allowance of monthly visits, daily backups, and SSL certificate for security.
Additionally, some hosting packages come with special features such as CloudFare CDN, priority support, unlimited websites, and the ability to keep up to 30 backups. If you wish to find out the specifics of every hosting package on offer, SiteGround’s official web page is a good source.
Other great features offered at SiteGround include:
» Developer features such as GIT integration, site staging, WP-CLI integration, among others.
» WordPress and Joomla toolkits for all websites. These tools automate a wide range of tasks from changing domain address, to resetting admin passwords, to fixing file permission issues.
» An easy-to-use cPanel that incorporates all the necessary information under one web page.
» HTTP/2 technology for boosting the performance of HTTPS websites.
Performance and Uptime
Server downtime is the worst enemy of any online site. This is because any time your website goes down (even for as little as 30 minutes), you lose yourself potential clients, lose the faith of your current clients, and may drop in your SEO ranking. That’s why it’s advisable to go with a web host that offers no less than today’s average figures of 99.9% uptime.
At SiteGround, that’s exactly what you get with a little extra kick to the mix. This web host offers all customers a 99.999% monthly uptime guarantee and a 99.996% yearly uptime guarantee. And although SiteGround doesn’t touch on the topic of compensating clients when they fail to meet the uptime promises, the service never disappoints. This is mainly because the company uses specially crafted software that monitors servers and automatically fixes 90% of server issues without human interaction.
Furthermore, where other web hosts track their servers in intervals of 1-5 minutes, SiteGround performs real-time tracking. As a result, server problems are detected the instant they occur and as such fixed much faster than the amount of time it takes other web hosts to notice and fix issues. This real-time tracking coupled with the innovative server technology ensure very minimal downtime overall.
The same level of efficiency is seen in SiteGround’s performance. SiteGround only uses the latest technology in all their server hardware. User accounts are also moved occasionally from old hardware to new upgraded, faster servers to ensure flawless performance for all of hosted websites at all times.
As a result, the company is one of the fastest web hosts out there with load time speeds ranging from 20 milliseconds to over a second. Generally, the closer your targeted audience are to the SiteGround servers hosting your site, the faster the load time. So, to ensure you get the best speeds, SiteGround gives you the opportunity to choose the closest data center to your visitors to hold your site’s content. Not many web hosts allow you this kind of opportunity.
Security and Backups
A genius in web hosting technology, SiteGround provides what is arguably the best security and backup services using its very own tech. To protect your website against outside attack, the web host has its own software in place, which carries out malware, and virus scans on a continuous basis. This is unlike other web hosts, which perform their scans once a day or once a week.
Additionally, SiteGround has a unique isolation system in place, which protects your website from being hacked if someone else’s site on your server is compromised. So, with SiteGround as your web host, you can be sure that you’ll not run into issues such as hacking and viruses.
Other great security and backup aspects of SiteGround include daily backups of your website, hack alerts sent out to users on a weekly basis at a fee, and several precautionary measures in data centers including round-the-clock server monitoring, cooling systems, and uninterrupted power supply, among others.
The web host even goes as far as having replacement components for all server parts as well as replacement servers on hand to ensure performance is never compromised for too long.
Customer support and help
Another of SiteGround’s strengths according to the web host’s users is quality customer support help that’s professional, fast, and friendly.
The company deliberately places more than enough customer service representatives on each shift to ensure your questions and issues are addressed quickly whether you choose the route of live chat, email, tickets, or phone support.
This overstaffing of customer support representatives sees SiteGround reply instantly to phone calls and Live Chat queries while submitted support tickets get at least a 10-minute wait for replies.
SiteGround also has a wide array of tutorials and webinars in its customer support arsenal. They feature useful basic and technical information on just about every web hosting topic.
SiteGround offers a 30 day money-back guarantee. If you cancel within 30 days of joining, you get a 100% refund. If, however, you decide to cancel after that, you’ll only receive a pro-rata rate for what’s left on the term.
They also offer a 99.9% uptime guarantee over the year and will give you a credit if they fail at achieving this.
The best bonus you get to enjoy with SiteGround is 100% foolproof security. The company goes above what’s normally expected of web hosts to include its own malware/virus scanning software and isolation technology that prevents infected websites from taking down other websites on a given server.
Additionally, SiteGround has a layer of security in place that ensures whatever plugins and themes you install are clean and safe as well as a securely encrypted connection to your website that protects any sensitive information on your site by making it difficult to hack.
Users can also pay a regular fee for SiteGround’s “Hack Alert” service that sends you weekly alerts informing you of potential threats to your site’s security and ways of counteracting these threats.
Other great bonus points of SiteGround include:
» Free website builder.
» Regular software updates that keep your website functioning at its best.
» Freedom of choosing the server location that is closest to your targeted users/surfers
» Upon registration, most of SiteGround’s hosting plans provide you with the option of applying for premium support. This specialized support is free for the first 3 months after which you pay a regular fee to keep enjoying the service.
» Advanced caching technology that helps websites load at super-fast speeds.
» A 30-day cancellation window in which you can cancel your hosting plan and get a refund. Domain name, admin fees, and add-ons are non-refundable. Most web hosts give you some sort of credit equivalent to the fee you paid but with SiteGround, you can have a credit applied to your account or a full refund back to your credit card.
Pros and Cons
So is SiteGround any good?
» Offers the very best in customer support, uptime, security, and speeds.
» The web host oversees WordPress installation for individuals seeking this service.
» The services and features on offer fit both new and experienced website owners.
» SiteGround puts fewer shared hosting accounts on their servers meaning you get more resources than you would with a shared hosting package from another web host.
» You can scale SiteGround services to meet your needs.
» The web host’s interface is stocked with plenty of free and easy 1-click installs.
» SiteGround is compatible with CloudFlare.
» Generous 30-day (no questions asked) money-back guarantee as well as 99% uptime guarantee.
» SiteGround only offers Linux-based servers making it unfit for individuals who want a Windows option.
» SiteGround is one of the few web hosts that does not provide users with advertising credits.
» Although SiteGround provides free migration of your site, they only do so if the total amount of content being transferred is no more than 1GB.
» There are no monthly plans.
From this overview, it’s clear to see that SiteGround excels in all of the important aspects of web hosting (i.e. performance, uptime, security, and customer support). In addition to that, the company’s hosting services come with tremendous features some of which are not offered by other web hosts.
Therefore, whether you’re a newbie or a pro, SiteGround makes a great web host choice as you get to enjoy efficiency, reliable uptime, flawless performance, outstanding support, class-leading security, and premium features regardless of which hosting plan you buy.
You get a generous 30 days free trial to request a refund, however you should always do your homework before making a commitment to any hosting provider.
Frequently asked questions
How good is SiteGround?
There’s almost nothing you could want more from a web hosting company. SiteGround is expanding fast, one third of its user base are new customers. According to their annual customer surveys over 95% of the participants are willing to recommend SiteGround’s services.
What are SiteGround name servers?
To use your existing domain name (that is registered elsewhere) with SiteGround you need to locate your DNS settings. To do this you need to be logged into your “Customer Area” While logged in, go to the “My Accounts section” and click on the “Manage” button and the nameservers (i.e. ns1.xxx and ns2.xxx) will be listed there.
What kind of support do I get with SiteGround?
SiteGround’s support is available 24/7 and you can contact SiteGround using live chat, toll-free phone calls as well as via email. What languages does SiteGround support speak? SiteGround customer service is only provided in English.
Where are SiteGround servers located?
SiteGround’s data-centers are in three different continents and located in the following four countries; they have servers in Chicago (Unites States), London (United Kingdom), Amsterdam (Netherlands) and Singapore.
What are the best SiteGround alternatives?
SiteGround is a rock-solid hosting provider and will impress you. However the best SiteGround alternatives are; Bluehost, InMotion Hosting, GreenGeeks, HostGator and SiteGround.
What is SiteGround cheapest hosting plan?
SiteGround’s cheapest plan is 3.95. They offer a risk-free trial with a 30 day money guarantee. This means that you get a full refund as long as you cancel within the first 30 days.
Can I register domains with SiteGround?
You can buy purchase domains through SiteGround. You also get one free domain name registration for one year with all of SiteGround’s hosting plans (may be excluded using promotions and coupon codes).
Can I install WordPress on SiteGround?
WordPress can be “one-click” installed for free using Softaculous which is a built-in script application in cPanel. There are a range of other web applications that you can one-click-install as well, such as Joomla, Drupal, Magento, PrestaShop to name just a few.
Which SiteGround plan is best for WordPress?
SiteGround’s WordPress hosting plan is a managed hosting solution for your WordPress websites. It includes free transfer of your existing WordPress website to SiteGround with no downtime guaranteed. If you are a Joomla fan, they also have tailor made web hosting plans for Joomla.
Plans & prices
SiteGround offers a wide range of hosting solutions; from shared, VPS and dedicated servers, to cloud and WordPress hosting. Here below is an overview of their plans and current price list. For latest and most up to date prices visit SiteGround’s website.
|Plan name||Diskspace||Bandwidth||Monthly price|
|StartUp Shared Hosting||10 GB||Unlimited||3.95|
|GrowBig Shared Hosting||20 GB||Unlimited||7.95|
|GoGeek Shared Hosting||30 GB||Unlimited||14.95|
|Entry Cloud Hosting||20 GB||5 TB||60.00|
|Business Cloud Hosting||40 GB||5 TB||80.00|
|Business Plus Cloud Hosting||60 GB||5 TB||100.00|
|Enterprise Cloud Hosting||80 GB||5 TB||140.00|
|Entry Dedicated Server||500 GB||5 TB||229.00|
|Power Dedicated Server||1 TB||5 TB||329.00|
|Enterprise Dedicated Server||2 TB||5 TB||429.00|
|StartUp WordPress Hosting||10 GB||Unlimited||3.95|
|GrowBig WordPress Hosting||20 GB||Unlimited||7.95|
|GoGeek WordPress Hosting||30 GB||Unlimited||14.95|
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People share their opinions about companies on Twitter each and every day. We monitor tweets about SiteGround and apply a sentiment analysis algorithm that classifies these tweets as positive or negative. Every review is from a real person opinion. We use this information and output an approval rating score, which is based on real people, positive and negative, opinions about SiteGround on Twitter
SiteGround Reviews on Twitter
SiteGround vs Competitor Ratings
Cool RT @YouTooCanBeGuru a4. I just installed a free wildcard SSL from @Siteground on my site. So I'm counting that for 2017. #digiblogchat
@SiteGround Thanks for the free SSL upgrade! #Webdesign #blogging #Host
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RT @SiteGround: Happy to announce the lucky winner from all entries of filled client surveys! Congrats to Enrico B.! Thank you everyone for…
@SiteGround Thanks for this great xmas gift @SiteGround !!!! The best hosting solution at all!! By Enrico B. #assijet #siteground
@SiteGround site I love and that you host has exceeded resources. They're a voluntary organisation. Possible to donate to get them back up?
RT @SiteGround: Happy to sponsor 6th #CustomerHappiness Meetup in Belgrade. Enjoy the panel discussion tonight and the cool materials we se…
RT @sketchings: It's worth repeating, @SiteGround is awesome! Thank you 🙂 https://t.co/lVN08KJGVL
It's worth repeating, @SiteGround is awesome! Thank you 🙂 https://t.co/lVN08KJGVL
RT @hellofromTonya: Thank you to @wpninjas @DesktopServer @SiteGround @studiopress for sponsoring @KnowTheCodePro. You help me to help #Wo…
@SiteGround It boils down to this: Trust in SG === 0, Confidence in SG === 0. This client is The Only thing keeping us w/ u. Never SG again
Thank you to @wpninjas @DesktopServer @SiteGround @studiopress for sponsoring @KnowTheCodePro. You help me to help #WordPress developers.
@SiteGround provides a great service with outstanding support
.@SiteGround I am wishing for a safe and calm transition into a new year, new presidency and more in 2017 #BetterWeb17
Love @SiteGround #WordPress https://t.co/yzXuVasVYx
That "s" smartens up the site! MT @YouTooCanBeGuru Thanks @SiteGround -free SSL cert & @JenBlogs4U for plugin rec. https://t.co/xFReIpILL3
@sketchings totes adorbs. 🙂 @SiteGround
Extremely impressed with the service at @SiteGround so far
@SiteGround Demanding fix hacked sites over FTP and not allowing restricted http access to https://t.co/DyaeHG4ERh IP addresses is bad!